Support at Home physiotherapy is something many self-managed clients are unsure about - specifically whether they have the right to choose their own provider. The answer is yes. Under the Support at Home program, self-managed clients can request to use a physiotherapist of their choice rather than accepting whoever their approved provider assigns. At Bayside …
Support at Home physiotherapy is something many self-managed clients are unsure about – specifically whether they have the right to choose their own provider. The answer is yes. Under the Support at Home program, self-managed clients can request to use a physiotherapist of their choice rather than accepting whoever their approved provider assigns. At Bayside Mobile Physio, we work with self-managed clients across Greater Sydney to make this process as simple as possible.
This page explains how Support at Home physiotherapy works for self-managed clients, what the advantages of self-management are, and what to expect when you engage Bayside Mobile Physio as your physiotherapy provider.
What Are the Advantages of Self-Managing Your Support at Home Package?
Self-management under the Support at Home program is growing in popularity because it gives older Australians and their families a level of control that fully managed care simply cannot offer. Your approved provider still handles the compliance, billing, and administration in the background, but the decisions about your care are yours to make.
The key advantages of self-managing your Support at Home package include the following.
You choose who delivers your care. Rather than accepting whoever your approved provider assigns, you can select the specific practitioners and services that suit your needs and preferences. For physiotherapy in particular, having a consistent therapist who knows your history and goals makes a real difference to your outcomes.
You get more from your funding. Self-managed providers typically charge lower administration fees than fully managed providers, which means a greater proportion of your quarterly budget goes directly toward your care rather than overheads.
You decide when services happen. You are not restricted to the scheduling preferences of a large provider. Appointments are arranged at times that suit you, with the practitioners you have chosen.
You can switch providers if you are not satisfied. If a service is not meeting your expectations, you have the freedom to make a change. You are not locked into whoever your approved provider prefers to use.
You have full visibility over your budget. Self-managed clients typically have access to real-time budget tracking through their provider’s portal, so you always know how your funding is being spent.
Clinical care remains fully government funded. Choosing to self-manage does not affect your entitlement to clinical services. Physiotherapy falls under the Clinical Supports category of the Support at Home program, which is fully government funded regardless of whether your package is self-managed or fully managed. No out-of-pocket contribution applies to clinical services.
For many older Australians and their families, self-management is simply a better fit. It works particularly well for people who value consistency in their care team and want the freedom to choose trusted providers including their own physiotherapist.
How Is Support at Home Physiotherapy Funded?
Physiotherapy falls under the Clinical Supports category of the Support at Home program. This is important to understand because clinical services, including physiotherapy, are fully government funded. No out-of-pocket contribution is required from the client regardless of income or assets. This applies whether your Support at Home package is fully managed or self-managed.
For more information on how the Support at Home program is structured, visit the My Aged Care website.
What Does Self-Management Mean for Choosing a Physio?
Under the Support at Home program, self-managed clients can request to use a third-party provider, such as Bayside Mobile Physio, to deliver their physiotherapy services. Your approved Support at Home provider remains responsible for the overall compliance and administration of your package, but they can engage us directly on your behalf to deliver your physiotherapy.
In practical terms, this means you can ask your Support at Home provider to include Bayside Mobile Physio in your care plan. Once agreed, we coordinate directly with you to book appointments, and your provider handles the invoicing and compliance administration. You do not need to manage any of that yourself.
What Support at Home Physiotherapy Services Are Available at Home?
Support at Home funding can cover a broad range of physiotherapy services delivered in your home, including falls prevention and balance training, mobility and strength programs, rehabilitation following a hospital stay or surgery, management of neurological conditions such as Parkinson’s disease and stroke, exercise programs for chronic pain and arthritis, and post-operative rehabilitation for hip and knee replacements.
If your care needs are more intensive, for example following a significant health event or hospital discharge, you may also be eligible for the Restorative Care Pathway. This provides dedicated allied health funding for up to 16 weeks to support your recovery and help you regain independence at home.
How Bayside Mobile Physio Works With Self-Managed Clients
We understand that navigating the aged care system can be confusing, and we aim to make working with us as straightforward as possible. When a self-managed client engages Bayside Mobile Physio, here is what the process looks like.
Once your Support at Home provider has agreed to include us in your care plan, we will contact you to arrange an initial home visit. Your physiotherapist will assess your needs, discuss your goals, and develop a personalised treatment plan. From there, appointments are scheduled at a time that suits you, and your physiotherapist comes to you, whether you live in your own home, a retirement village, or a supported accommodation facility.
We keep detailed clinical notes and communicate with your care team as needed, so everyone involved in your care stays informed. Your provider receives our invoices directly and manages payment from your Support at Home funding, so you do not need to handle any billing yourself.
Our Service Area
Bayside Mobile Physio provides mobile physiotherapy services across Greater Sydney, including Campbelltown, Liverpool, Penrith, Parramatta, Canterbury-Bankstown, St George, the Sutherland Shire, Blacktown, and surrounding areas. If you are unsure whether we cover your suburb, contact us and we will let you know.
Getting Started
If you are self-managing your Support at Home package and would like to include physiotherapy in your care plan, the first step is to speak with your Support at Home provider and request that Bayside Mobile Physio be included as your physiotherapy provider. You are welcome to contact us directly as well, and we can provide any documentation your provider requires to set up the arrangement.
To make a referral or enquire about our services, call us on 0468 079 075 or email [email protected]. You can also submit a referral through our referral page and we will be in touch promptly.
Frequently Asked Questions
Can I use my Support at Home funding for physiotherapy?
Yes. Physiotherapy is a funded service under the Support at Home program. It falls under the Clinical Supports category, which is fully government funded with no out-of-pocket contribution required from the client.
Do I need a referral to access physiotherapy under Support at Home?
You do not need a GP referral to access physiotherapy under Support at Home. You can contact us directly or ask your Support at Home provider to include physiotherapy in your care plan.
As a self-managed client, can I choose any physiotherapist I want?
Self-managed clients can request to use a specific physiotherapy provider, and their approved Support at Home provider will arrange the engagement. The provider needs to confirm the arrangement and include it in your care plan, but there is no requirement to use an in-house or preferred supplier.
Does switching to self-management affect my physiotherapy funding?
No. Clinical services including physiotherapy are fully government funded under Support at Home regardless of whether your package is self-managed or fully managed. Switching to self-management does not reduce your entitlement to physiotherapy.
How do I get Bayside Mobile Physio included in my care plan?
Contact your Support at Home provider and ask them to include Bayside Mobile Physio as your physiotherapy provider. You are also welcome to contact us directly on 0468 079 075 and we can assist with any documentation your provider requires.
