Support at Home Physiotherapy Sydney (Home Care Packages)

Bayside Mobile Physio provides in-home physiotherapy for older adults funded under Support at Home across Greater Sydney. No clinic visits required — our experienced physiotherapists come to you to support …

Support at Home Physiotherapy Sydney — In-Home Care for Older Adults

If you or a family member is funded under the Support at Home program, physiotherapy can be delivered directly to your home. At Bayside Mobile Physio, our mobile physiotherapists visit clients across Greater Sydney to provide personalised, evidence-based physiotherapy that supports mobility, strength, balance, and independence — without the need to travel to a clinic.

What Is the Support at Home Program?

The Support at Home program is the Australian Government’s aged care program that funds services to help older Australians continue living independently at home. It replaced the previous Home Care Package program and the Short-Term Restorative Care program, bringing them together under a single, more flexible framework.

Under Support at Home, eligible older adults receive a funding allocation that can be used for services including physiotherapy, personal care, domestic assistance, nursing, and home modifications — all designed to support safe and active living at home for as long as possible.

Support at Home Physiotherapy Services We Provide

Our Support at Home physiotherapy services are tailored to each client based on their individual goals, health conditions, and home environment. Services include:

In-home mobility and strength assessments, personalised exercise and rehabilitation programs, falls prevention and balance training, pain management and gentle movement therapy, post-hospital and post-surgical recovery support, and education on safe movement and home modifications.

Who Is Eligible for Support at Home Physiotherapy?

To access physiotherapy under the Support at Home program you generally need to be aged 65 or over, or 50 or over if you identify as Aboriginal or Torres Strait Islander. You will also need to have your care needs assessed through My Aged Care before services can begin.

If you have already been assessed and approved for Support at Home funding, Bayside Mobile Physio can work directly with you or alongside your care manager to deliver ongoing in-home physiotherapy as part of your care plan.

If you are unsure whether you are eligible, visiting myagedcare.gov.au or calling My Aged Care on 1800 200 422 is the best starting point.

How Support at Home Physiotherapy Works at Bayside Mobile Physio

Once your Support at Home funding is confirmed, getting started is straightforward.

Contact us directly and we will work with you and your care manager to arrange an initial in-home assessment.

From there your physiotherapist will develop a clear treatment plan with goals, session frequency, and expected outcomes.

Areas We Service Across Sydney

We provide Support at Home physiotherapy across Greater Sydney including the Inner West, Western Sydney, South West Sydney, Macarthur, Greater Penrith, Eastern Suburbs, North Shore, Hills District, Sutherland Shire, St George, and Canterbury Bankstown. If you are unsure whether we cover your area, call us on 0468 079 075 and we will confirm.

Frequently Asked Questions

Do I need a referral for Support at Home physiotherapy?

You will need to be registered with My Aged Care and approved for allied health services under Support at Home before physiotherapy can be funded. Your GP or My Aged Care assessor can help with this process.

Can Bayside Mobile Physio work with my existing care manager?

Yes. We regularly work alongside care managers, aged care providers, and community organisations to deliver physiotherapy as part of a broader care plan.

What happened to Home Care Packages?

The Home Care Package program has been replaced by the Support at Home program. If you were previously receiving services under a Home Care Package, your funding will have transitioned across to the new program. Your care manager can confirm the details of your current funding arrangement.

Enquire About Support at Home Physiotherapy in Sydney

To find out more or to book an initial assessment, complete our booking form or call us directly on 0468 079 075. We aim to have new clients seen promptly following referral.

Service FAQs

One-on-one treatment

  •     No travel hassle

  •     No waiting room times

  •     Patients are often more comfortable in their own home environment

  •     Appointments scheduled to suit your desired times and needs

  •     Competitive pricing

  •     Utilisation of equipment within your home.

Private patients – No referral required.

Veteran Affair’s and Medicare Chronic Care Plan – Yes, a referral is required from your GP or Specialist prior to commencing treatment. Referral Form Here

We cover a large portion of Sydney including Bayside, Inner west, Georges River, Sutherland Shire, Canterbury-Bankstown, Eastern suburbs and more, call to find out if we can service your area.

Call us on 0468 079 075.

Alternatively, email [email protected] or book online via our website

Bayside Mobile Physio have all the equipment needed to treat our patients comprehensively .

Light, comfortable clothing such as shirt and shorts are fine.

During an initial consultation, a thorough history will be taken. Your main concerns will be identified and assessed.  Your condition will be explained clearly to you and then treated appropriately.  Treatment will vary depending on your condition but may consist of:

  •     Manual (hands on) therapy

  •     Massage therapy

  •     Hot/Cold therapy

  •     Exercise therapy

  •     Education

  •     Review any functional difficulties at home or at work with modifications as required

Option 1 – Private clients

Payment is due within 14 days of receiving your invoice.
You will receive an invoice after each session, and payment can be made via bank transfer or other accepted payment methods listed on the invoice.

Option 2 – For Home Care Package (HCP) & Aged Care Clients

If your services are funded through Support At Home Program, payment is managed directly with your provider.

Self-funded clients are required to pay within 14 days of receiving their invoice.

Option 3 – For NDIS Clients

  • Plan-managed: Payment is processed by your plan manager after each session.

Payment is subject to plan manager processing timelines.

  • Self-managed: You will receive an invoice to pay within 14 days.

  • Agency-managed: We claim directly through the NDIS portal.

  • Payments are processed according to NDIS portal schedules.

We accept all major credit/debit cards (including Amex), cash, and private health fund cards.

For your appointment to be subsided by Medicare or covered by DVA, we require a referral from your GP.

That depends on your level of cover and extras. Contact your health insurer for more information.

No, you can either claim online, or via your local health fund office. You will need to pay the full appointment fee, and the Medicare rebate will be directly deposited into your account after the claim has been made.

We will give you a receipt on payment with all the relevant details so that you can submit your claim to your health fund.

Appointments must be cancelled at least 24 hours or more prior to your appointment time, and also within our listed office hours.

Appointments cancelled less than 24 hours prior to the appointment time, or failure to be present at the treatment site at the time of the scheduled appointment, will be charged the full treatment cost.

Cancellations for NDIS appointments will be charged as per governing bodies and policies.

Please contact us for our full terms and conditions.

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