Bayside Mobile Physio provides in-home physiotherapy for older adults funded under Support at Home across Greater Sydney. No clinic visits required — our experienced physiotherapists come to you to support …
Bayside Mobile Physio provides in-home physiotherapy for older adults funded under Support at Home across Greater Sydney. No clinic visits required — our experienced physiotherapists come to you to support …
Still calling it a Home Care Package? Support at Home is the same government-funded program under its new name — the transition began 1 November 2025. This page covers everything you need to know about accessing physiotherapy through it.
Support at Home physiotherapy is in-home clinical care funded through the Australian Government’s Support at Home program. A qualified physiotherapist visits the client’s home rather than the client travelling to a clinic. Bayside Mobile Physio delivers this service across Greater Sydney, helping older Australians build strength, improve balance, and stay independent at home.
Support at Home is the Australian Government’s in-home aged care program. It replaced the Home Care Packages (HCP) Program and the Short-Term Restorative Care Programme from 1 November 2025. The Commonwealth Home Support Programme (CHSP) remains a separate, entry-level program for people who need a lower level of support. Support at Home physiotherapy is one of the clinical supports funded under the Support at Home program, delivered directly in a client’s home rather than at a clinic.
Eligible individuals are allocated an individual budget under the program. Physiotherapy sessions are drawn from that budget and claimed directly by the provider, so there’s no separate invoice for the client to manage. This sits alongside our broader aged care physiotherapy services for older Australians across Sydney.
Support at Home physiotherapy covers a full range of clinical care delivered in the home, including:
To access Support at Home physiotherapy, a person must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people) and registered with My Aged Care. Once approved and allocated a Support at Home budget, a care manager can arrange a referral for physiotherapy.
Anyone unsure of their eligibility can call My Aged Care directly on 1800 200 422 or check at myagedcare.gov.au.
If you self-manage your Support at Home package, you can choose Bayside directly as your physiotherapy provider — you don’t need to wait on a care manager to arrange it. You get to decide who delivers your care, while your registered provider continues to handle funding, compliance, and coordination in the background.
Choosing your own physiotherapist under self-management means:
To get started, contact us directly and let us know who your registered Support at Home provider is — we’ll handle onboarding from there, sending them our compliance documents (AHPRA, insurance, worker screening) so they can approve us as your physiotherapy provider.
Want more detail? Read our guides: How Self-Managed Support at Home Clients Can Access Physiotherapy and Physiotherapy Cost Under Self-Managed Support at Home.
There are two ways to start Support at Home physiotherapy with Bayside Mobile Physio:
Through a care manager. Most Support at Home recipients already have a care manager, who can arrange the referral directly on the client’s behalf. Care managers and support coordinators can find our full referral process on the For Referrers page.
Direct contact. Clients or family members can contact Bayside Mobile Physio directly — this is the most straightforward path if you self-manage your Support at Home package. Our team will confirm eligibility and coordinate with your registered provider on your behalf.
If you or a loved one is receiving Support at Home and would like to access in-home physiotherapy, contact us and we’ll guide you through the next steps. You can also ask your care manager to arrange a referral on your behalf.
Phone: 0468 079 075
Email: [email protected]
Online: Book Online
We come to you. No transport needed, no waiting rooms, just professional physiotherapy care in the comfort of your own home.
One-on-one treatment
No travel hassle
No waiting room times
Patients are often more comfortable in their own home environment
Appointments scheduled to suit your desired times and needs
Competitive pricing
Utilisation of equipment within your home.
Private patients — No referral required.
DVA cardholders — Yes, a referral is required from your GP or specialist prior to commencing treatment.
NDIS participants — No referral required. Contact us directly to get started.
We cover a large portion of Sydney including Bayside, Inner West, Georges River, Sutherland Shire, Canterbury-Bankstown, Eastern Suburbs, Parramatta, Liverpool, Campbelltown, Blacktown, Penrith and more. Call us on 0468 079 075 to find out if we service your area.
Call us on 0468 079 075.
Alternatively, email [email protected] or book online via our website
Bayside Mobile Physio have all the equipment needed to treat our patients comprehensively .
Light, comfortable clothing such as shirt and shorts are fine.
During an initial consultation, a thorough history will be taken. Your main concerns will be identified and assessed. Your condition will be explained clearly to you and then treated appropriately. Treatment will vary depending on your condition but may consist of:
Manual (hands on) therapy
Massage therapy
Hot/Cold therapy
Exercise therapy
Education
Review any functional difficulties at home or at work with modifications as required
Option 1 – Private clients
Payment is arranged after your appointment. We will contact you to process payment
Option 2 – Support at Home & Aged Care Clients
If your services are funded through Support At Home Program, payment is managed directly with your provider.
Self-funded clients are required to pay within 14 days of receiving their invoice.
Option 3 – For NDIS Clients
Plan-managed: Payment is processed by your plan manager after each session.
Self-managed: You will receive an invoice to pay within 14 days.
Here’s how payment works depending on your funding type:
Private clients — Payment is arranged after your appointment.
Support at Home (aged care) — Payment is managed directly with your aged care provider. No out-of-pocket cost for eligible clients.
NDIS — Plan-managed participants have invoices sent directly to their plan manager. Self-managed participants receive an invoice to process through the NDIS portal.
DVA — A referral from your GP is required prior to your first appointment. Payment is claimed directly through DVA.
That depends on your level of cover and extras. Contact your health insurer for more information.
No. You will need to pay the full appointment fee after your session. We will provide you with a receipt containing all the relevant details so you can submit your claim to your health fund online or via your local health fund office.
Appointments must be cancelled at least 24 hours or more prior to your appointment time, and also within our listed office hours.
Appointments cancelled less than 24 hours prior to the appointment time, or failure to be present at the treatment site at the time of the scheduled appointment, will be charged the full treatment cost.
Cancellations for NDIS appointments will be charged as per governing bodies and policies.
Please contact us for our full terms and conditions.
