FREQUENTLY ASKED QUESTIONS
Why choose Bayside Mobile Physio services?
One-on-one treatment
No travel hassle
No waiting room times
Patients are often more comfortable in their own home environment
Appointments scheduled to suit your desired times and needs
Competitive pricing
Utilisation of equipment within your home/workplace/sports club which improves compliance.
Do I need a referral?
Private patients – No referral required.
Veteran Affair’s and Medicare Chronic Care Plan – Yes, a referral is required from your GP or Specialist prior to commencing treatment.
Which suburbs do you visit ?
We cover a large portion of Sydney including Bayside, Inner west, Georges River, Sutherland Shire, Canterbury-Bankstown, Eastern suburbs and more, call to find out if we can service your area.
How do I make an appointment ?
Call us on 0466 680 233.
Alternatively, email info@baysidemobilephysio.com.au or book online via our website
What equipment do you have?
Bayside Mobile Physio have all the equipment needed to treat our patients comprehensively .
What do I need to wear ?
Light, comfortable clothing such as shirt and shorts are fine.
What happens during a consultation?
During an initial consultation, a thorough history will be taken. Your main concerns will be identified and assessed. Your condition will be explained clearly to you and then treated appropriately. Treatment will vary depending on your condition but may consist of:
Manual (hands on) therapy
Massage therapy
Hot/Cold therapy
Exercise therapy
Education
Review any functional difficulties at home or at work with modifications as required
When do I pay ?
Option 1 – Private clients
Payment is due within 14 days of receiving your invoice.
You will receive an invoice after each session, and payment can be made via bank transfer or other accepted payment methods listed on the invoice.
Option 2 – For Home Care Package (HCP) & Aged Care Clients
If your services are funded through Support At Home Program, payment is managed directly with your provider.
Self-funded clients are required to pay within 14 days of receiving their invoice.
Option 3 – For NDIS Clients
Plan-managed: Payment is processed by your plan manager after each session.
Payment is subject to plan manager processing timelines.
Self-managed: You will receive an invoice to pay within 14 days.
Agency-managed: We claim directly through the NDIS portal.
Payments are processed according to NDIS portal schedules.
What are the payment methods?
We accept all major credit/debit cards (including Amex), cash, and private health fund cards.
For your appointment to be subsided by Medicare or covered by DVA, we require a referral from your GP.
Will my private health fund cover physiotherapy?
That depends on your level of cover and extras. Contact your health insurer for more information.
Can I swipe my private health fund card and just pay the gap?
No, you can either claim online, or via your local health fund office. You will need to pay the full appointment fee, and the Medicare rebate will be directly deposited into your account after the claim has been made.
We will give you a receipt on payment with all the relevant details so that you can submit your claim to your health fund.
What if I need to cancel my appointment?
Appointments must be cancelled at least 24 hours or more prior to your appointment time, and also within our listed office hours.
Appointments cancelled less than 24 hours prior to the appointment time, or failure to be present at the treatment site at the time of the scheduled appointment, will be charged the full treatment cost.
Cancellations for NDIS appointments will be charged as per governing bodies and policies.
Please contact us for our full terms and conditions.
Contact Us
Email: Info@baysidemobilephysio.com.au
Phone: 0466 680 233
Head Office:
Wolli Creek, NSW 2205
Send us a message using the contact form and we’ll aim to get back to you within 24 hours.
You can get in touch directly by emailing Info@baysidemobilephysio.com.au or by giving us a call on 0466 680 233.